Remote Worker/ Virtual Assistant
RESUME
Professional
info
Profound, Result - Driven remote worker with positive feedback from clients all over the world. Exceptional at providing service to entrepreneurs, proprietors and busy professionals. An outstanding project leader/manager; able to coordinate with colleagues, clients, & customers.
Possess excellent customer service skills & communication skills. Implemented and proposed new ideas for company process simplification.Highly motivated eCommerce assistant - seeking to leverage sales and cut down charge backs and disputes.
Work
experience
* I was hired by an American client for Shopify store. Job specifications are:
- Order Fulfillment through Oberlo and Dropified
- Customer Service through Email/Facebook and Zendesk
- Handling disputes in Stripe and Paypal
- Speaking with suppliers to fix order errors
- Produt Research in Facebook and Aliexpress
- Product Listing in Shopify and Dropified
- Checking tracking numbers from supplier then copying it to Paypal
*I was hired by a client from US (Testudo Media Management) as an IG Influencer:
- getting leads from Instagram
- sending these clients from Instagram if they may be interested with our service.
* I was hired by a client from UK for Ebay/ Amazon store:
- Customer Service through Ebay
* Product Research through Zik Analytics, Droppicker & Terapeak
* Product Listing through DSMtools, ProfitScraper, AutoDs
* Title Optimization using Title Builder
* Checking prices in Skugrid
* I was hired by an Australian company. Job Specifications are:
- Chat Support: A person who talks to customers and giving updates about their orders. Also assisting them with their concerns.
- Order Fulfillment: I was working for an employer from US fulfilling orders, do product listing, handle email cx service and maintain Facebook accounts.
- Admin Staff: I was working for the employer personally doing tasks that he has given me. Coordinating with his other staff for processing orders of his customers.
* I was also hired by Dreams Unlimited LLC, a US virtual company. Job Specifications are:
- Social Media Manager: Maintaining posts in their forms of social media and replying queries from people.
- Order Processor: Receives orders from customers together with their order information. I also receives payments and processing them and also process customer feedback from the service given to them.
- Chat Support: Manning chats for courses purchased by customers and how does their product "The Digital Affiliates" work.
*I was also hired as an Appointment Setter(Senior Marketing Solutions).
- calling seniors in US that might be interested for an insurance.
- setting appointment for seniors.
I was also hired by a Virtual Marketing Company as Email Content Writer.
- wrote swipes for email marketing.
1. Jamsparty Graphic Studio (On the job training) as a Graphic Artist.
- editing photos
- photography
- making event giveaways, calling cards, invitations.
2. Six Eleven Global Services as Technical Support.
- Chat Support: Give quick technical solutions through chat,
Skills
Customer Service
Disputes Handling
eCommerce Product Research & Listing
Clerical & Admin Works
Data Entry
Lead Generation
Social Media Moderation
Appointment Setting
Languages
English
Tagalog
Education
St. John Paul II College of Davao
2016 - 1 Semester
I gained my earning units in Bachelor of Science in Secondary Education for one semester. After 1 semester, I decided to take the licensure exam and fortunately and by God's grace - I passed!
University of the Immaculate Conception
2010 - 2014
I took up my degree of Bachelor of Science in Information Technology Specialized in Multimedia.